I generally like the new interface used by Avira Internet Security 2012. It looks better and does a good job at grouping and presenting the basic configuration options. If you go through the main menus, you won’t have problems understanding what is going on.
The trouble is with the so called Expert mode, which squeezes lots of advanced settings in a window which cannot be maximized. Therefore, you need to scroll a lot. This is the most frustrating when configuring the Firewall. There are plenty of rules you can configure and not only you have to scroll but also certain options are hard to understand. I felt the need to read the Helpdocumentation in order to get a better picture about how certain things should be customized.
Another conflicting aspect is regarding the notifications shown by the Firewall. The explanations about what an application is trying to do are not easy to understand for a casual user. Also, using the Show details button does not provide much helpful information.
This contrasts with the notifications shown by the Realtime protection module which makes it clear when your computer has been infected. Also, when you press Details, you get access to Avira’s virus information database, which shares useful details about what the identified threat does and provides statistics about other similar infections that were detected. It is a pretty cool feature if you ask me.
Avira Internet Security 2012 is a geek’s dream. You have advanced configuration options for all its protection modules and there isn’t anything important about how the suite works that cannot be customized. Novices however will feel intimidated by the Expert mode.
The Scheduler module has a complete system scan defined but it is not enabled. Therefore it never runs. It is unfortunate to see this. Users who want complete protection should enable this scan and customize it to run at a frequency they consider optimal. You can also create custom scheduled scans, as Avira Internet Security 2012 provides lots of customisation options.
The reporting features are basic in the way information is shown but complete in the sense that they don’t miss any important events about detected threats, updates and activities performed by the suite.
The support options being offered are standard. You have a thorough Help documentation, access to the support forums and Avira’s community and, if you are a registered user, access to the support team via e-mail and phone. No extra charges are being mentioned on the official website, which is great when compared to other vendors who charge for support.
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